Right after you've placed your order, you will receive a confirmation email.
All in-stock orders are processed within 2-3 business days. When we’ve packaged your order and it leaves our warehouse, we notify you by email and give you the tracking number. Please note that once your order is processed, we cannot change or cancel your order, nor reroute it to a new address.
Standard shipping takes approximately 5-12 business days and Expedited shipping takes 3-5 business days. Please add 2-3 business days for shipments to Alaska, Hawaii, Puerto Rico, military bases and the Virgin Islands. Shipping time cannot be guaranteed at peak periods.
For more information on shipping time estimates, check out our FAQ here.
For orders to Canada, we charge a flat rate of $4.99 for Standard Shipping and $10.00 for Expedited Shipping. The same applies to the USA. Note that we offer free shipping for all orders over $50.
International orders are shipped via Canada Post and/or Purolator and can take up to 5-12 business days by air post to arrive. Delays for International Orders can, of course, vary from country to country.
Standard shipping fees for international orders is $25 CAD. Note that you will be responsible for all duties and taxes charged to you at delivery. Unfortunately, we are unable to supply estimated duties, taxes and customs charges as this information will vary by country.
Please note that If your order is refused at customs, you will be held responsible for charges incurred in shipping the package. If your order is returned to us because you did not collect it at the carrier’s office or at the post office, the package will be returned to us and you will be charged a shipping and handling fee of $25 USD.
We currently offer frames only to customers in Canada and the USA.
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund.
To be eligible for a return, your item must be unused, undamaged and in the same condition that you received it. It must also be in the original packaging. You’ll need a return authorization number that you can get by sending us an email at email@example.com . To complete your return, we do require a receipt or proof of purchase with the order number, the item numbers that are being returned, as well as your name, your email address and the reason for your return.
There are certain situations where refunds are not possible:
- Any item not in its original condition or item that is damaged for reasons not due to our error
- Any item that is returned more than 30 days after delivery
- Any item bought on final sale
Note that we offer free returns in Canada and the U.S. Refunds are given in the original payment form. Note that a restocking fee of $7 can apply. Please allow 3 to 5 days once the return package has been delivered to our warehouse. When your return is processed, you will receive a confirmation email.
For international returns, please contact us at firstname.lastname@example.org
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
At this time, we don’t have a direct exchange process in place. If you feel you need to swap the item for another, you can simply request a return on the item you wish to change to get a full refund and place a new order, or just contact us and we'll be happy to help.